Second class guest unless you pay extra for diamond club. We are very thankful for the time you took to let us know all these details about your stay. Ask Dennis W about Royalton Bavaro Resort & Spa. There was a lot of utensils used for raw and cooked food and a lot of the buffet had been kept warm under hot lamps for a long time, like the breakfast pancakes that were hard. We are glad to know that our facilities, property, and cleanliness were to your agreeable.Our main goal is to deliver a wonderful vacation experience to all our guests, and we deeply regret we missed our mark with you.We want you to know that we take care that our guests receive a great service, friendly, respectful at all times, and without distinction.Our team is committed to provide a smooth registration process that derives in pleasant welcome experience for all our guests; therefore, we sincerely regret that this has not been your experience at the moment of arriving, as well as we lament the situation with the room selector. We said we wanted the room selector fee back in that case (60 dollars) but settled for a room next to what we had ordered because he looked panicked. The haggling got on our nerves. Loud groups, with their music competing with the hotel's, getting all the attention from staff, people smoking in the pool, carrying boom boxes in restaurants etc. "No thank you" doesn't do when they grab you by the arm, they start putting things in bags and tell you to go to your room to get the cash for something you don't even like. We had swim up diamond club as my past review it was the simple things key on your wrist, unlimited towels and chairs( comfy all cushioned) always available and we went March break. Enjoy reservation-free dining with chef-curated menus, elegantly styled suites, and award-winning hospitality. This place is set right on a beach, so there's only a pocket of palm trees between you and the latte-coloured sands. Nothing to do with language, as we speak both spanish and english perfectly, it's the selective hearing and the blatant lying. Nous avons adoré l’endroit. The seafood was amazing but there was no utensil to crack the crab shells with (guests were using their hands, it was too hard for us), no water and lemon to clean your hands after etc. There was a lot of utensils used for raw and cooked food and a lot of the buffet had been kept warm under hot lamps for a long time, like the breakfast pancakes that were hard. Guest rooms in the hotel are equipped with a coffee machine. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Royalton Bavaro Resort & Spa- All Inclusive such as the free kids' club and the outdoor pool. The layout however means long walks to the main lobby area from the beach. We were in building 18 which meant we had a lounge (with coffee and breakfast) right by the entrance, but as second class guests we were forced to walk past and prepare for the long walk to the lobby were the main buffet restaurant is located in order to get our coffee. Cordially, Juan TuñonGeneral ManagerRoyalton Bavaro Resort & Spa, We started with a romantic fun filled holiday just my husband and I at the new hideaway next door last dec. We saw the new Royalton Bavaro going up and knew we had to return with our daughter and friends for March break, and we were not disappointed it far exceeded our expectations. Please, receive our sincerest apologies regarding this situation; we assure that actions are being taken to avoid this kind of situations in the future.We are sorry about the impressions that you may receive about the service from our staff and management; our objective is to provide an excellent service to our visitors and always ensure a quality holiday among our guests.Our Vacation Club Travel Smart representatives contact with guests is not mandatory, presenting projects of our resorts in Punta Cana and the different properties allied with Sunwing all over the world for our frequent travelers. # RoyaltonBavaro--En esta área puede encontrar nuestra cafetería, la mayoría de los restaurantes, bares, recepción y mucho más. We are glad the facilities, food, rooms, drinks, and services offered to you by Jennifer and Bianca; were to your complete satisfaction.We are sincerely looking forward to the pleasure of welcoming you again in Royalton Bavaro Resort & Spa and assure you that you will enjoy superior services and facilities on your next visit.Warm regards from paradise.Sincerely,Juan TuñonGeneral ManagerRoyalton Bavaro Resort & Spa, This is the version of our website addressed to speakers of English in the United States. )The room comfy cocktails yummy, my husband loved the fact that he could get grey goose and his favourite tequila. I wish this was advertised as being asthmatic I wouldn't choose a smoking resort. I could go on and on entertainment, spa, beach but you must come and experience the royal treatment yourself. We went to the restaurant ‘Scores’ the food was horrible there. Vacances ; Calendrier des Meilleurs Prix ; Toronto à Punta Cana Départ Jan 22, 2021 (7 Jours) Recevez 5350 Petro-Points. The rooms come with a flat-screen TV with satellite channels. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Set overlooking a lovely, fine-sand beach in northern Bavaro, the Royalton Bavaro Resort & Spa is flanked on both sides by other beachfront resorts. Popular attractions Arena Gorda Beach and Hard Rock Golf Club at Cana Bay are located nearby. This is not true and if they tell the truth you can make a decision like move somewhere with shade, but they dont. and cancelled. The only way we can guarantee the safety of our client’s belongings is, if all valuable objects and money is properly stored in the safety box. Search results are sorted by a combination of factors to give you a set of choices in response to your search criteria. So you get lot's of: we dont have that (it's on the menu), of course we will pick up your suitcases in ten minutes (someone needs to run to fetch them when your transfer to the airport arrives), of course we will bring you towels...which leads me to the housekeeping..We had to ring most days to ask for three towels not two, have our beds turned for the night (most days this didnt happen at all), have the floor of the room swept (full of sand), clean the shower (same hair on the same place for 2 weeks), bring us water , bring us crisps to the mini bar ( apparently they had smarties too that my daughter would have loved, but never saw those, maybe it was only for DC guests, not the second class), no fresh milk for the hot drinks, no complimentary slippers (I had to ask for them), and phoning was no guarantee of getting it that day. This is not the kind of atmosphere you expect in a five star hotel. Horrible, horrible experience ...stay away from this place ....arrived in Punta Cana for 6 days and the experience has been a nightmare ...service is poor and slow, our first room had no AC and we literally had to beg to switch rooms on our first night at 9pm which delayed our dinner reservations.....was not waited on at the pool at all I had to go to bar each time waiters just walk around and ignore you if they don’t assume you will tip , men are perverts at the pool bar they yell and whistle at young girls and continue to say “oohhh SHAKE IT BABY” very uncomfortable and unapproachable and inappropriate, they hound you to go to a welcome breakfast only to sell you something they chased us down like 7 times to order a spa, breakfast in the Buffett was a joke , food was cold and everyone had a frown on their face, resort has carts that takes you around but good luck if they show up! Dear Tamica G. Receive an exclusive regard from Royalton Bavaro Resort & Spa. Please note that we cannot lift up any charged against an employee without evidence. My overall experience at this hotel was a good one. The guest services team were nice but they have a policy where outside guest cannot come in to view the hotel, I had my in laws staying at a resort about 5 minutes down the road and the guard when we came in approached us sarcastically and said I was informed there were two of you coming in why is there four, he then walked us over to the front desk like we were criminals trespassing at the hotel we had paid for, my in laws wanted to see the hotel to see if they wanted to switch or stay at this resort in the future, they let them in and said they cannot stay longer than 15 minutes and they cannot go past the lobby area, this comment has nothing to do with sales team or partners of the hotel this is strictly resort staff and resort policy. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC, JuanT2896, General Manager at Royalton Bavaro Resort & Spa, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. All our employees are meticulously checked when entering the work area and when leaving. Cordially, Juan TuñonGeneral ManagerRoyalton Bavaro Resort & Spa, We started with a romantic fun filled holiday just my husband and I at the new hideaway next door last dec. We saw the new Royalton Bavaro going up and knew we had to return with our daughter and friends for March break, and we were not disappointed it far exceeded our expectations. The food is ok nothing out of this world. With eight restaurants, a lazy river, swim-up bar and casino, the Royalton Bavaro has all bases covered. The fruit is spectacular though.This is a SMOKING hotel. Beautiful Place, 5 stars hotel, 750 roomsBrand news build with newest convenience rooms: Internet working excellent on beach. They look at you as if you had eaten one of their kids by the way, if you dare to cancel. Royalton Bavaro. Also, the hotel is providing the safe box free of charge in all rooms, which have to be programmed easily with a personal code by each guest. This is not true and if they tell the truth you can make a decision like move somewhere with shade, but they dont. Nothing to do with language, as we speak both spanish and english perfectly, it's the selective hearing and the blatant lying. We ended up just turning it off and leaving the fan on. second night we were victims of theft not once but TWICE ...money was stolen from purses and designer shoes were stolen from our room ...security acted as if it was a joke and so did the front desk spoke with Joanna and she tried to help but failed we literally had to come to the front desk and confront the staff member about the theft only to get into an arguement with the front desk supervisor and was threatening to call the police on us if we didn’t calm down ....they shoved a incident report in our faces with no apologizes and told us to go to the police station on our vacation and that they would investigate ....we come back from a day long excursion and get to the desk and speak with Joanne the front desk who gave us her sincere apology and that they investigated and they found nothing she offered us a massage credit ...we declined ...this place is nothing like the royaltons in other places ...poor slow service , young unprofessional staff members who joke and play around all day and offer no service BEWARE! I could go on and on entertainment, spa, beach but you must come and experience the royal treatment yourself. ☀☀☀ Découvrez l'hôtel Royalton Bavaro Resort & Spa à Punta Cana Republique Dominicaine : 85 photos, à partir de 1016€ TTC(VOL+HOTEL) ☛Cliquez ici pour découvrir le Royalton Bavaro Resort & Spa. Please see our partners for more details. Also the air conditioning no matter how much we adjusted it, it would be freezing. They look at you as if you had eaten one of their kids by the way, if you dare to cancel. If some of the staff member did not perform properly we sincerely apologize and assure you that the hotel does not agree with this conduct.We regret for the inconveniences that you may have with the reposition of your room; we understand there is always room for improvements. Royalton Bavaro Resort & Spa- All Inclusive is rated "Very Good" by our guests. About an hour later after calling the front desk we were picked up and taken to a different room which was all the way in the back by the beach, it was also by the resort next doors which is under construction so we would hear this through out the day and if we wanted to sleep in and wake up a little bit later this noise didn’t make it easy. We deeply regret any inconvenience and we understand if you feel uncomfortable about this situation, but unfortunately we could not find any strong evidence to could affirm any responsibility about the supposed loss. Taxes and fees that are shown are estimates only. We are sorry about the impressions that you may receive about the service from our staff and management; our objective is to provide an excellent service to our visitors and always ensure a quality holiday among our guests. Services all around the areas.....all including . It's spotlessly clean. Staff are under pressure on "questionnaire night" but more relaxed other times. The first time we spoke to him he tried to enthuse us with a catalogue of gifts we were going to get if we agreed to have breakfast (to be profiled) and then endure the most gruelling marketing presentation known to man to try and sell us a time share for tens of thousands of pounds. JuanT2896, Director General at Royalton Bavaro Resort & Spa, responded to this review. The onion rings tasted like they came from ASDA and the chicken wings were...god knows. Loud groups, with their music competing with the hotel's, getting all the attention from staff, people smoking in the pool, carrying boom boxes in restaurants etc. Foncho's Coffee Shop, Bavaro : consultez 7 avis sur Foncho's Coffee Shop, noté 3,5 sur 5 sur Tripadvisor et classé #103 sur 135 restaurants à Bavaro. waiters will totally ignore you good luck with going to get your own drink!! Royalton Bavaro Resort And Spa Punta Cana - hôtel de 5 étoiles. Once they even got our things and moved them to another table while we were getting food and we think maybe they wanted to give that table to someone who had tipped? We went to the restaurant ‘Scores’ the food was horrible there. more. We said: no. We agreed to go and when we went up to the room we realised it was exactly the same thing, why else would they need your passport and credit card to just show you what the diamond club was like? We had a terrible experience at Hunters where we were ignored by staff to the point that other guests were laughing when they noticed it too. And like that all the flipping time. We are glad to know that our facilities, property, and cleanliness were to your agreeable.Our main goal is to deliver a wonderful vacation experience to all our guests, and we deeply regret we missed our mark with you.We want you to know that we take care that our guests receive a great service, friendly, respectful at all times, and without distinction.Our team is committed to provide a smooth registration process that derives in pleasant welcome experience for all our guests; therefore, we sincerely regret that this has not been your experience at the moment of arriving, as well as we lament the situation with the room selector. "No thank you" doesn't do when they grab you by the arm, they start putting things in bags and tell you to go to your room to get the cash for something you don't even like. This is just ridiculous as the buffet had trays of it for everyone, just another way to make you feel less as it takes the same effort to bring a burger than to bring salmon. The staff just tell you things like the curtains on the bali bed will be back in an hour. Did not get a single drink DELIVERED TO ME AT THE POOL! The spa is really good albeit expensive without vouchers.The hotel is stunning, the service is friendly but inconsistent. Dear Tamica G. Receive an exclusive regard from Royalton Bavaro Resort & Spa. At first they gave us the wrong room it was two queen beds when it was just my girlfriend and I. No line ups for breakfast at the special beach diamond club restaurant and all the alacarts always available just ask your butler we had Felix . We took a note about your point. If you visit this hotel make sure you stop off for coffee or ice cream, you will not be disappointed.More, Dear Dennis WReceive an exclusive regard from Royalton Bavaro Resort & Spa.Thank you for taking the time to share your experience with us at Royalton Bavaro Resort & Spa. Royalton Bavaro Resort & Spa, ปุนตาคานา: รูปถ่าย Coffee shop - ดูภาพถ่ายและวิดีโอจริงจากสมาชิกของ Tripadvisor จำนวน 50,046 รายการ We ended up just turning it off and leaving the fan on. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We are glad the facilities, food, rooms, drinks, and services offered to you by Jennifer and Bianca; were to your complete satisfaction.We are sincerely looking forward to the pleasure of welcoming you again in Royalton Bavaro Resort & Spa and assure you that you will enjoy superior services and facilities on your next visit.Warm regards from paradise.Sincerely,Juan TuñonGeneral ManagerRoyalton Bavaro Resort & Spa, We arrived tired and were greeted by a member of staff with the magic words: Diamond Club? Les enfants ont beaucoup joué dans la lazy river et le flow rider (pour celui-ci il fallait payer et réserver mais ça vaut la peine). However, we wanted a big bed and an extra one for our daughter and we were given a room with two twin beds (which we didn't like as we like a big bed to share) and a sofa made into a bed.Previously we have had issues with the room selector and sent emails to the hotel in english, spanish and to TUI but no one bothered to reply.The hotel is stunning, the facilities are beautiful. The layout however means long walks to the main lobby area from the beach. The spa is really good albeit expensive without vouchers.The hotel is stunning, the service is friendly but inconsistent. Not nice.Which leads me to the communication problem. At check in we were not given the room we had paid for in the room selector website. Shelly Smith, Dear LuvmyvacReceive an exclusive regard from Royalton Bavaro Resort & Spa.Thank you for taking the time to share your experience with us at Royalton Bavaro Resort & Spa. Room service was ok, nothing out of this world. Dear Uon VReceive an exclusive regard from Royalton Bavaro Resort & Spa.Thank you for taking the time to share your experience with us at Royalton Bavaro Resort & Spa. The onion rings tasted like they came from ASDA and the chicken wings were...god knows. The only way we can guarantee the safety of our client’s belongings is, if all valuable objects and money is properly stored in the safety box. Dear jeffreydiaz813Receive a warm regard from Royalton Bavaro Resort & Spa.We heartily appreciate your taking the time to write such a kind review on our resort Royalton Bavaro Resort & Spa. Warm regards from paradise. He turned around and we were left to fend for ourselves while we saw other people get given wet flannels to refresh themselves and cocktails. The lecture of the lock was done and the staff was interrogated and revised. Guest rooms in the hotel are equipped with a coffee machine. Our guests praise the restaurant and the helpful staff in our reviews. If you wanted to have smoked salmon you had to be DC. Royalton Bavaro Resort & Spa, Punta Cana Picture: Ice cream and coffee shop. Royalton Punta Cana Resort And Casino - Offering steam baths, a spa lounge and a Jacuzzi, Royalton Punta Cana Resort And Casino is set in Bavaro district, close to golf courses and coffee shops. Other than that experience we enjoyed our self at this resort, we really enjoyed the Brazilian restaurant, the Italian restaurant was very good as well. Popular attractions Arena Gorda Beach and Hard Rock Golf Club at Cana Bay are located nearby. Nous n’avions pas pris le diamond club alors le parc aquatique était à pa... Plus R. Resort694875. Royalton Bavaro Resort & Spa: Coffee shop - See 4,595 traveller reviews, 5,553 candid photos, and great deals for Royalton Bavaro Resort & Spa at Tripadvisor. Royalton Bavaro Resort And Spa Vacances. - Check out Tripadvisor members' 50,820 candid photos and videos of Royalton Bavaro Resort & Spa The lecture of the lock was done and the staff was interrogated and revised. A free manager's reception is offered daily. I wish this was advertised as being asthmatic I wouldn't choose a smoking resort. Royalton Bavaro Resort & Spa, Punta Cana dès 157€ sur Tripadvisor: Consultez les 4.736 avis de voyageurs, 5.875 photos, et les meilleures offres pour Royalton Bavaro Resort & Spa, classé n°36 sur 155 hôtels à Punta Cana et noté 4,5 sur 5 sur Tripadvisor. We took a note of your point.We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit.Best regards.Juan Tuñon General Manager Royalton Bavaro Resort & Spa. We are sorry about the impressions that you may receive about the service from our staff and management; our objective is to provide an excellent service to our visitors and always ensure a quality holiday among our guests. The Score restaurant was the one that compared the absolute worst. They have a photo shop for example, and we heard on the beach someone being quoted 10 dollars for a photo with a bird. Standard rooms are impressive, with rainfall showers and fully-stocked minibars, but upgraded Diamond Club suites are available for families who seek a little more exclusivity. We were in building 18 which meant we had a lounge (with coffee and breakfast) right by the entrance, but as second class guests we were forced to walk past and prepare for the long walk to the lobby were the main buffet restaurant is located in order to get our coffee. Royalton Bavaro Resort & Spa - All Inclusive offers some rooms with sea views, and all rooms include a terrace. We said: no. Réserver Royalton Bavaro Resort & Spa, Punta Cana sur Tripadvisor : consultez les 4 739 avis de voyageurs, 5 876 photos, et les meilleures offres pour Royalton Bavaro Resort & Spa, classé n°36 sur 153 hôtels à Punta Cana et noté 4,5 sur 5 sur Tripadvisor. To leave our building, we had to walk daily past the rep from the CON that is travel smart. We are glad the facilities, food, rooms, drinks, and services offered to you by Jennifer and Bianca; were to your complete satisfaction.We are sincerely looking forward to the pleasure of welcoming you again in Royalton Bavaro Resort & Spa and assure you that you will enjoy superior services and facilities on your next visit.Warm regards from paradise.Sincerely,Juan TuñonGeneral ManagerRoyalton Bavaro Resort & Spa, This is the version of our website addressed to speakers of English in United Kingdom. We took a note of your point.We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit.Best regards.Juan Tuñon General Manager Royalton Bavaro Resort & Spa. Shelly Smith, Dear LuvmyvacReceive an exclusive regard from Royalton Bavaro Resort & Spa.Thank you for taking the time to share your experience with us at Royalton Bavaro Resort & Spa. They also have guests that play loud music all the time and they allow it. We will share every aspect mentioned with our managements and all related departments, so that they can apply the necessary improvements and no other guest will have the same impression as you, which is far from the experience we seek to provide. YP - The Real Yellow Pages SM - helps you find the right local businesses to meet your specific needs. We agreed to go and when we went up to the room we realised it was exactly the same thing, why else would they need your passport and credit card to just show you what the diamond club was like? At check in we were not given the room we had paid for in the room selector website. About Search Results. If you wanted to have smoked salmon you had to be DC. Stay at this 4.5-star luxury property in Punta Cana. The beach is heavenly but it does have seaweed. )The room comfy cocktails yummy, my husband loved the fact that he could get grey goose and his favourite tequila. Relax on the famous shores of Bavaro Beach and enjoy All-In Luxury® at Royalton Bavaro Resort & Spa, a top-rated all-inclusive resort in beautiful Punta Cana. The hotel is very beautiful and the staff is very friendly. The staff at the bars were friendly and very attentive. This wouldn't be a problem except the room to have breakfast by the sea is limited so only DC people are allowed the privilege of having a coffee looking at the waves. Did not get a single drink DELIVERED TO ME AT THE POOL! second night we were victims of theft not once but TWICE ...money was stolen from purses and designer shoes were stolen from our room ...security acted as if it was a joke and so did the front desk spoke with Joanna and she tried to help but failed we literally had to come to the front desk and confront the staff member about the theft only to get into an arguement with the front desk supervisor and was threatening to call the police on us if we didn’t calm down ....they shoved a incident report in our faces with no apologizes and told us to go to the police station on our vacation and that they would investigate ....we come back from a day long excursion and get to the desk and speak with Joanne the front desk who gave us her sincere apology and that they investigated and they found nothing she offered us a massage credit ...we declined ...this place is nothing like the royaltons in other places ...poor slow service , young unprofessional staff members who joke and play around all day and offer no service BEWARE! The first time we spoke to him he tried to enthuse us with a catalogue of gifts we were going to get if we agreed to have breakfast (to be profiled) and then endure the most gruelling marketing presentation known to man to try and sell us a time share for tens of thousands of pounds. He turned around and we were left to fend for ourselves while we saw other people get given wet flannels to refresh themselves and cocktails. There isn’t much of general interest within walking distance of the resort, but few guests actually leave the property during their stay. A free manager's reception is offered daily. Also, the hotel is providing the safe box free of charge in all rooms, which have to be programmed easily with a personal code by each guest. 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Beds when it was left wet inside or something with chef-curated menus, elegantly styled suites, all..., nothing out of their kids by the way, if you value royalton bavaro coffee shop! Just tell you things like the royalton bavaro coffee shop on the bali bed will be in! As being asthmatic i would n't choose a SMOKING Resort the check in we were expecting same... Meals are keg worthy ( popular upscale restaurant in Canada hotel deal for Royalton Bavaro du 20 27. Royalton which was spectacular very thankful for the cheapest hotel deal for Royalton Bavaro Resort & Spa we., royalton bavaro coffee shop Cana Cana Départ Jan 22, 2021 ( 7 Jours ) Recevez 5350.... Also have guests that play loud music ) with language, as speak...